The personal information the Daiwa House Industry ("the Company") receives from customers shall be handled as set forth below.
The Company fully recognizes the importance of protecting personal information. The proper use and protection of this information not only forms the basis of our business activities, but also represent key areas of our social responsibility. Therefore, to better ensure the trust of our customers, the Company will take action in accordance with the following policy.
Through the course of our business, the Company receives a wide range of personal information, including customer addresses, names, zip codes, telephone numbers, facsimile numbers, and electronic mail addresses. We receive this information through a variety of means, such as applications and requests, surveys, business negotiations, and executed contracts and agreements. We also receive personal information through publicly available media real estate registries, commercial registries, telephone directories. The personal information that comes into our possession will be used for the following purposes.
(Purpose of Use of the Personal Information the Company Receives)
The Company will use the personal information of customers in compliance with the Act on the Protection of Personal Information to present information and proposals, execute and perform contracts and agreements, provide after-sales service, contact and notify customers, develop new products and services, provide information deemed useful to customers, and perform other actions related to the following businesses conducted by the Company or its group companies (*).
[*] Housing, renovation, rental housing, condominium, commercial store development, construction, real estate subdivision, real estate agency services, environment and energy, non-life insurance agency, hotel, interior, and other various businesses
In addition to business activities and the performance of contracts and agreements, personal information will also be used for the following purposes.
It should be noted that the Company may provide personal information to contractors to the extent necessary to ensure smooth performance of the business operations it outsources to these contractors. In this case, the Company will enter agreements with these contractors regarding the handling of the said information and implement other measures to supervise them.
The Company will share the following personal information of customers.
The Company will only provide the personal information in our possession to a third party in the following cases.
Upon receiving one of the following requests from a customer, the Company will take the necessary action within a reasonable period and to a reasonable extent after confirming the identity of the customer.
Inquiries about personal information and requests to disclose, correct, or suspend the use, etc. of personal information as described in Paragraph 4 above will be accepted in accordance with the following procedures.
[Procedures for Accepting Requests]
Requests must be made by visiting the contact office listed below or submitting a request by mail, phone, facsimile, or electronic mail.
Please note that requests are only accepted on weekdays from 9:00 am to 6:00 pm.
Contact for Requests and Inquiries about Personal Information
CS Promotion Department, Head Office
Daiwa House Industry Co., Ltd.
3-3-5, Umeda, Kita-ku, Osaka, 530-8241
Toll-free number: 0120-156789
FAX number: 06-6342-0905
<Confirming the Identity of Customers or Proxy>
When a customer submits a request, the identity of the customer will be confirmed by various means, such as by using the driver's license, passport, health insurance card or other form of identification, information registered with the Company such as address, name, telephone number, and date of birth, or by calling back the telephone number registered with the Company.
When a proxy submits a request, in addition to confirming the identity of the customer as described above, the capacity of proxy will be confirmed by power of attorney, certificate of seal-impression, or other means.
A prescribed fee may be charged to process a request to disclose personal information.
The Company receives and uses the information of shareholders such as names, addresses, registered seals for shares, and telephone numbers to ensure the ability of shareholders to exercise their rights under the Companies Act, ensure the Company's performance of its obligations under the Companies Act and other related laws and regulations, and ensure the smooth performance the Company's business operations.
The Company will properly handle the information of shareholders in compliance with the Act on the Protection of Personal Information, the Companies Act, and other related laws and regulations in accordance with the same policy as that of "Handling of Personal Information of Customers" described above.
The Company obtains the information of shareholders directly or through the shareholder registry administrator on occasions such as the transfer of stock. This personal information is used for the following purposes.
Purpose of Use of the Information of Shareholders
Inquiries about entries in the shareholder registry and other matters related to general administration of stock are handled by Sumitomo Mitsui Trust Bank, Limited, which is the shareholder registry administrator of the Company. Contact the office listed below for inquiries about the information of shareholders.
Please note that the information of shareholders the Company receives in accordance with related laws and regulations cannot be deleted, even if a request is made to delete this information. In addition, please be aware that depending on the request you may be required to submit a notice of change or other documents.
Stock Transfer Agency Business Planning Dept., Sumitomo Mitsui Trust Bank, Limited
2-8-4, Izumi, Suginami-ku, Tokyo
Telephone number 0120-782-031 [9:00 am to 5:00 pm on weekdays]
You can disable the cookie function by changing the configuration of the browser you use. Please note that disabling this function may prevent you from using all or some of the services on the website.
*Cookies are a type of functionality for transmitting data from the web server to the browser used by customers. It is also used to refer to reference data. "Cookies" do not collect the personal information of users.