Privacy Policy

  • Handling of Personal Information of Customers
  • Handling of Personal Information of Shareholders
  • Handling of Personal Information on the Site

Handling of Personal Information of Customers

The personal information the Daiwa House Industry ("the Company") receives from customers shall be handled as set forth below.

The Company fully recognizes the importance of protecting personal information. The proper use and protection of this information not only forms the basis of our business activities, but also represent key areas of our social responsibility. Therefore, to better ensure the trust of our customers, the Company will take action in accordance with the following policy.

  1. We will clarify the purpose of use of the personal information we receive, and only use it for the intended purpose.
  2. We will not provide third parties with the personal information we receive without the customer's approval, except for cases in which personal information must be provided to fulfill contractual obligations or for other reasonable grounds.
  3. We will make every effort to manage personal information in a safe and appropriate manner by implementing security measures to prevent exposing personal information to risks, such as the unauthorized access of personal information from the outside or the loss, destruction, alteration, and leakage of information.

1. Purpose of Use of the Personal Information of Customers

Through the course of our business, the Company receives a wide range of personal information, including customer addresses, names, zip codes, telephone numbers, facsimile numbers, and electronic mail addresses. We receive this information through a variety of means, such as applications and requests, surveys, business negotiations, and executed contracts and agreements. We also receive personal information through publicly available media real estate registries, commercial registries, telephone directories. The personal information that comes into our possession will be used for the following purposes.

(Purpose of Use of the Personal Information the Company Receives)

The Company will use the personal information of customers in compliance with the Act on the Protection of Personal Information to present information and proposals, execute and perform contracts and agreements, provide after-sales service, contact and notify customers, develop new products and services, provide information deemed useful to customers, and perform other actions related to the following businesses conducted by the Company or its group companies (*).

[*] Housing, renovation, rental housing, condominium, commercial store development, construction, real estate subdivision, real estate agency services, environment and energy, non-life insurance agency, hotel, interior, and other various businesses

In addition to business activities and the performance of contracts and agreements, personal information will also be used for the following purposes.

  1. Receive customer feedback and thoughts.
  2. Respond to customer inquiries and requests for reference materials.
  3. Conduct market research and development of new products and services.
  4. Provide notice about various events, seminars, campaigns, membership services, and other activities.
  5. Offer electronic mail delivery services and deliver publications.
  6. Provide information about the products and services offered by the Company or its business partners and affiliates.
  7. Confirm matters for the purpose of audits
  8. Use for any other matters incidental and related to the businesses of the Company

It should be noted that the Company may provide personal information to contractors to the extent necessary to ensure smooth performance of the business operations it outsources to these contractors. In this case, the Company will enter agreements with these contractors regarding the handling of the said information and implement other measures to supervise them.

2. Sharing Personal Information

The Company will share the following personal information of customers.

  1. Items of personal information
    Customer addresses, names, zip codes, telephone numbers, facsimile numbers, electronic mail addresses, and other related information
  2. Scope of entities with which personal information is shared (in no particular order)
    Nihon Jyutaku Ryutu Co., Ltd.
    Daiwa Living Co., Ltd.
    Daiwa House Insurance Co., Ltd.
    Daiwa Lantec Co., Ltd.
    Daiwa Lease Co., Ltd.
    Daiwa House Reform Co., Ltd.
    Design Arc Co., Ltd.
    Daiwa Royal Co., Ltd.
    Daiwa Information Service Co., Ltd.
    Daiwa Energy Co., Ltd.
    Eneserve Corporation
  3. Purpose of use
    The purpose of use is the same as that previously stated in 1. Purpose of Use of Personal Information of Customers.
  4. Name and contact of the individual who manages personal information
    The individual listed as <Contact for Request> in 5. Procedures for Accepting Requests to Disclose, etc. of Personal Information

3. Providing Personal Information to Third Party

The Company will only provide the personal information in our possession to a third party in the following cases.

  1. When we obtain the prior consent of the customer.
  2. When we outsource our business operations to an outside entity to the extent necessary to achieve the purpose of use.
  3. When we provide personal information as statistical data in a way that makes it impossible to identify customers.
  4. When we are required by laws and regulations to provide personal information.
  5. When the provision of information is necessary to protect life, body, or property and we cannot obtain the customer's consent.
  6. When the provision of information is especially needed to promote the improvement of public hygiene or sound development of children and we cannot obtain the customer's consent.
  7. When we are required to cooperate with the administration of the national or local government and other authorities as stipulated by laws and regulations, and the acquisition of consent from customers may inhibit the administration of these bodies.
  8. When we provide personal information to the entities described in Paragraph 2 of 2. Scope of entities with which personal information is shared.

4. Disclosing, Correcting, or Suspending the Use, etc. of Personal Information

Upon receiving one of the following requests from a customer, the Company will take the necessary action within a reasonable period and to a reasonable extent after confirming the identity of the customer.

  1. When a customer requests the disclosure of its personal information.
  2. When a customer requests to correct, add, or delete its personal information.
    However, this only applies to cases in which personal information is factually incorrect.
  3. When a customer requests to suspend the use or eliminate its personal information.
    However, this does not apply to personal information the Company holds in accordance with the law.

5. Procedures for Accepting Requests to Disclose, Correct, or Suspend the Use, etc. of Personal Information

Inquiries about personal information and requests to disclose, correct, or suspend the use, etc. of personal information as described in Paragraph 4 above will be accepted in accordance with the following procedures.

[Procedures for Accepting Requests]
Requests must be made by visiting the contact office listed below or submitting a request by mail, phone, facsimile, or electronic mail.
Please note that requests are only accepted on weekdays from 9:00 am to 6:00 pm.

<Contact>
Contact for Requests and Inquiries about Personal Information
CS Promotion Department, Head Office
Daiwa House Industry Co., Ltd.
3-3-5, Umeda, Kita-ku, Osaka, 530-8241
Toll-free number: 0120-156789
FAX number: 06-6342-0905

<Confirming the Identity of Customers or Proxy>
When a customer submits a request, the identity of the customer will be confirmed by various means, such as by using the driver's license, passport, health insurance card or other form of identification, information registered with the Company such as address, name, telephone number, and date of birth, or by calling back the telephone number registered with the Company.
When a proxy submits a request, in addition to confirming the identity of the customer as described above, the capacity of proxy will be confirmed by power of attorney, certificate of seal-impression, or other means.

<Fee>
A prescribed fee may be charged to process a request to disclose personal information.

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Handling of Personal Information of Shareholders

1. Policy for Protecting the Personal Information of Shareholders

The Company receives and uses the information of shareholders such as names, addresses, registered seals for shares, and telephone numbers to ensure the ability of shareholders to exercise their rights under the Companies Act, ensure the Company's performance of its obligations under the Companies Act and other related laws and regulations, and ensure the smooth performance the Company's business operations.
The Company will properly handle the information of shareholders in compliance with the Act on the Protection of Personal Information, the Companies Act, and other related laws and regulations in accordance with the same policy as that of "Handling of Personal Information of Customers" described above.

2. Purpose of Use of the Information of Shareholders

The Company obtains the information of shareholders directly or through the shareholder registry administrator on occasions such as the transfer of stock. This personal information is used for the following purposes.

Purpose of Use of the Information of Shareholders

  1. Exercise rights and perform the obligations under the Companies Act.
  2. Grant various benefits to shareholders based on their capacity.
  3. Implement various measures to ensure amicable relationships with shareholders.
  4. Prepare and manage data on shareholders according to the prescribed criteria of various laws and regulations.

3. Inquiries about the Information of Shareholders

Inquiries about entries in the shareholder registry and other matters related to general administration of stock are handled by Sumitomo Mitsui Trust Bank, Limited, which is the shareholder registry administrator of the Company. Contact the office listed below for inquiries about the information of shareholders.
Please note that the information of shareholders the Company receives in accordance with related laws and regulations cannot be deleted, even if a request is made to delete this information. In addition, please be aware that depending on the request you may be required to submit a notice of change or other documents.

168-0003
Stock Transfer Agency Business Planning Dept., Sumitomo Mitsui Trust Bank, Limited
2-8-4, Izumi, Suginami-ku, Tokyo

Telephone number 0120-782-031 [9:00 am to 5:00 pm on weekdays]

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Handling of Personal Information on the Site

1. Handling of Personal Information on the Company Website

  1. The Company will properly manage personal information in accordance with the "Handling of Personal Information of Customers" privacy policy.
  2. Personal information customers provide and register with the Company through the Company website will be handled in accordance with the "Handling of Personal Information of Customers" privacy policy, except for purposes of use separately indicated on individual websites, restrictions on provision to a third party, and handling requests through the contact office.
  3. For requests and inquiries about the personal information customers provide and register with the Company through the Company website, you may be required to contact the contact office separately indicated on each individual website or the contact for inquiries about personal information.
  4. The Company will observe all related laws, regulations and other rules, and continually strive to improve and enhance the measures to protect personal information in response to changes in the environment surrounding the Group.

2. Use of Cookies on the Website

The Company and its group companies use cookies. Cookies are a form of technology that identifies the customer's terminal on the web server side by storing specified files on the terminal when the customer accesses the website.
The Company and its group companies use cookies exclusively for improving the information and services we provide, to make the website easier for customers to use, to ensure the security of the web server, and to evaluate the content on the website. Cookies do not record any privacy information, such as the names and contact information of customers. In addition, cookies do not affect the terminals used by customers and the data stored on them.
You can disable the cookie function by changing the configuration of the browser you use. Please note that disabling this function may prevent you from using all or some of the services on the website.

*Cookies are a type of functionality for transmitting data from the web server to the browser used by customers. It is also used to refer to reference data. "Cookies" do not collect the personal information of users.

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